便民服务热线数据全生命周期安全管理机制探讨
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张明昭
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锦州市数据中心，辽宁锦州，121000
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摘要：数字政务持续推进，便民服务热线已成为政府对接群众、收集社情民意的重要渠道。热线系统运行期间积累大量个人隐私信息、通话录音及业务办理数据，其全生命周期管理遭遇不小挑战。多数热线平台在数据采集、存储、使用、共享及销毁等环节缺少系统化安全机制，存在权限管控粗放、脱敏处理不规范、数据流转追溯困难等问题，使得数据泄露风险比较大，严重威胁公民个人信息安全与政府公信力。本文以数据全生命周期安全理论为基础，结合便民服务热线的业务特征，构建一套覆盖数据产生、传输、存储、处理、交换与销毁六大阶段的安全管理机制。这套机制细化数据分类分级规则，引入基于角色的细粒度访问控制，建立动态脱敏与审计追踪体系，强化数据销毁的合规性验证，目的是实现数据安全管理的流程化与闭环化。
关健词：数据安全；全生命周期；热线管理 |
Discussion on life cycle safety management mechanism of convenient service hotline data
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Mingzhao Zhang
Jinzhou Data Center，Jinzhou Liaoning 121000，China
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Abstract：With the continuous promotion of digital government, the convenience service hotline has become an important channel for the government to connect with the masses and collect social information and public opinion. During the operation of the hotline system, a large number of personal privacy information, call recording and business processing data have been accumulated, and its full life cycle management has encountered many challenges. Most hotline platforms lack a systematic security mechanism in data collection, storage, use, sharing and destruction, and have problems such as extensive authority control, nonstandard desensitization processing, and difficult data flow traceability, which make the risk of data leakage relatively high and seriously threaten the safety of citizens' personal information and the credibility of the government. Based on the security theory of the whole life cycle of data, combined with the business characteristics of the convenient service hotline, this paper constructs a set of security management mechanism covering the six stages of data generation, transmission, storage, processing, exchange and destruction. This mechanism refines data classification and grading rules, introduces role-based fine-grained access control, establishes a dynamic desensitization and audit tracking system, and strengthens the compliance verification of data destruction. The purpose is to realize the flow and closed-loop of data security management.
Keywords : data security；life cycle；hotline management
参考文献
[1] 吕晓婷, 王伟. 数据全生命周期安全风险与防护技术分析[J]. 计算,2026(04):81-90.
[2] 陈晶. 数据安全全生命周期：挑战与关键技术[J]. 计算,2026(04):113-119.
[3] 李许增, 张红伟, 王健. 覆盖数据全生命周期的铁路网络数据安全总体技术防护框架[J]. 网络安全技术与应用,2026(04):58-63. |
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